"Dear Anne (Nurse), I know I keep saying this, but Joanne and I will for ever be grateful for the help and guidance that you have provided to us over the last few years (and more to come). No matter what we are trying to deal with, and it always appears to be problem, our one saving grace is that you have always been there to support us in a constructive, pro-active and with when required in a sympathetic yet assertive manner. (sic)
"Your professionalism is un-matched by any other person/organisation that I have ever dealt with."

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