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Individual Dispute Resolution
Life is full of problems. Fortunately, most can be solved - or at least kept manageable - with a quiet word and a little bit of give and take.
Sometimes though the problem is more serious. That is when you need expert help. Our people are trained and highly experienced in helping people to resolve their disputes with others, as quickly and as economically as possible.
The best advice is based on careful listening, a detailed understanding of the problem as you see it and your ideas about what outcome you want to achieve - or are willing to accept. We couple this with an ability to explain legal issues (which can be very complex) in a clear and friendly way.
- This is why our clients come back to us if they have more problems.
- This is why our clients recommend others.
- This is why we take such satisfaction from our work.
We will provide you with clear and effective advice from the outset and in appropriate circumstances are able to offer individuals a fixed fee initial appointment. In all cases we will provide you with an indication of the likely fees to be incurred should you decide to instruct us to act on your behalf. In appropriate cases we are also able to offer "no win no fee" arrangements.
Often court action may not be the most cost-effective option to pursue. However, as we also have extensive experience in utilising different avenues for dispute resolution (including Mediation and other forms of Alternative Dispute Resolution) we can advise you of the various options open to you to attempt to resolve your dispute at the earliest possible opportunity.
We have considerable experience assisting individuals with the following areas of dispute:
Contractual disputesOur clients seek advice from us on a wide range of existing and potential disputes, whether as Claimant, Defendant or as a third party. Typically the disputes relate to either contracts for supplies or contracts for services.
Building disputesThese tend to arise in a number of different ways from small house extension projects, to much larger and more involved construction contracts, and can involve issues of warranty, such as NHBC (or similar), professional negligence (against a surveyor or architect) or issues concerning the interpretation of contractual terms. Frequently expert evidence will be required from a surveyor, and we are experienced in drawing together a team of experts to protect the interests of our clients.
Landlord and Tenant disputesWe are experienced in providing advice on lease provisions, licences, forfeiture, surrender, service charges and breach of covenant.
Professional negligenceFrequently clients will come to us with a situation with a professional, such as an accountant, financial adviser, solicitor or another professional person, where they have not received the service that they envisaged. There could be grounds for a complaint; there could be grounds for a negligence claim. There is often a fine line to be drawn between a complaint about poor or inadequate professional service, and professional negligence. While a successful complaint to a regulatory body may entitle the client to compensation, it is unlikely to deliver all the redress that the client needs in order to achieve true recompense. We will assess each case and review the appropriate levels of compensation that can be recovered, and consider the merits and potential benefit of you pursuing a claim.
DefamationThis arises where comments have been published which are injurious to the reputation of another party. In some cases a client will have suffered a direct loss arising from a damaged reputation and in these cases compensation becomes of paramount need. In other cases loss is much less evident, and unless there are other issues to resolve, a published apology may suffice. Whatever the circumstances, it is important to act quickly, not only can this affect the likely outcome, but also under the Limitation Act, the claim must be presented to the Court within one year of the alleged defamatory remark.